Refund policy
REFUND & REPLACEMENT POLICY
Last Updated: June 2026
At Raksham Spiritual, customer satisfaction is important to us. Due to the nature of spiritual and religious products, refunds and replacements are available only under specific conditions.
Eligible Cases for Replacement or Refund
You may request a replacement or refund only if:
1. Wrong Item Received
The product delivered is different from the product ordered.
2. Damaged or Broken Product Received
The product arrives damaged, broken, or unusable.
3. Wrong Color Received
The color received is different from the color ordered.
Mandatory Proof Requirement
To be eligible for a replacement or refund, customers must provide:
- A complete unboxing video recorded from the moment the sealed package is opened.
- Clear evidence showing the issue.
- Request submitted within 48 hours of delivery.
Without a valid unboxing video, claims may not be accepted.
Non-Eligible Cases
Refunds, returns, or replacements will not be provided for:
- Change of mind
- Personal preference
- Incorrect product selection by customer
- Minor variations in color due to screen settings
- Delay caused by courier services
- Products damaged after delivery
- Claims submitted without unboxing video proof
Refund Process
If approved:
- Refunds will be processed within 5–10 business days.
- Amount will be credited to the original payment method.
Replacement Process
If approved:
- A replacement product will be shipped at no additional cost.
Contact for Claims
To request a refund or replacement:
Email: rakshamspirituals@gmail.com
Include:
- Order Number
- Issue Description
- Unboxing Video
- Product Images
Contact Information
Brand Name: Raksham Spiritual
Email: rakshamspirituals@gmail.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST